smokeytl

x2... apple service is great, however it just depends what "genius" helps you. I accidently dropped my phone which cracked my screen. i did have heat issues with my phone so i told them that was the cause of me dropping my phone. My phone would also freeze up once it gets too hot.

The first apple store i went to, they said since it was my fault then theres nothing we can do. i was extremely pissed off that they didnt give me the time and day or even any consideration. All she told me was that i had to pay 249 to apple to fix the problem.

So i went to a different apple store, told another genius the same story, and with no questions asked he gave me a replacement and sent mine off.

i guess it just depends on whos helping you. all in all apple service is great if you get the right person to help you.